Careers at Herb Pharm

The Herb Pharm Team

The Herb Pharm family has grown slowly over the years, from just a few helpers to a staff of over 100 employees today. We are proud of the fact that many of our employees have been here over 10 years, several over 20. We take the same pride in working with our employees that we have always taken in working with the herbs. New employees are welcomed onto the Team, and given considerable opportunity for cross training so that they can begin to develop their own career paths within the company. We expect everyone to participate fully in the work involved in making medicine and doing all the tasks associated with growing a successful business. Traditionally, teams of people have worked together to solve problems as they come up. Everyone's expertise and effort is needed to help us succeed. We've made a commitment to enabling our employees to continue their education, both on the job and in the classroom, because we understand that as they grow, so grows our business.

Our Benefits Package

The generous benefits package we offer includes competitive wages and salaries at all levels, as well as a complete range of quality health benefits to protect our employee and their families. In addition we offer a substantial savings and retirement program to help them plan for a financially secure future. Full-time and part-time employees on our Team are eligible to participate in our benefit plans, which include:

• Comprehensive group medical, dental and vision coverage for employees and dependents
• Coverage includes a variety of alternative health care options
• Prescription drug coverage with a mail order program
• Generous employee purchase discounts of our herbal products
• Life, accident and disability insurance
• Paid vacation and personal time off plans
• Short term disability plan
• 401(k) retirement plan with generous company matching and profit sharing features

Our group health plan is a PPO rather than an HMO plan, because we want our employees to be able to select the best possible quality care for themselves and their families within the confines of reasonable cost containment.


Current Job Opportunities


Art Director

Herb Pharm is seeking a versatile, hands-on Art Director who has a fresh viewpoint and a knack for transforming concepts into cutting-edge, on-point visual solutions. This position will be located in our Portland office.

You’ll conceive, design and execute innovative visual materials for digital and print in a challenging, fast-paced, collaborative environment. A positive can-do attitude will be your key to success, plus a demonstrated knowledge of branding principles, digital-savvy, and the ability to work well within a team environment. As our new Art Director you'll create visual brand language standards, packaging, collateral, in-store merchandising, integrated advertising programs, email campaigns, and a variety of other projects. This will initially be a full-time, contracted position in our Portland office, leading to permanent placement for the successful candidate.

Responsibilities:

• Effectively combine strategy and insights to develop unique creative solutions for diverse objectives across branding and multichannel marketing materials
• Create visual designs and layouts to effectively communicate selling messages in both print and digital environments
• Gain an understanding of industry norms and trends in order to produce the most effective and persuasive work possible
• Work closely with the VP of Marketing and the creative team to develop and implement design solutions
• Juggle various projects and handle tight deadlines in a fast-paced environment
• Stay abreast of the latest tools and software in order to produce the best work possible
• Ensure timely, accurate completion of assigned projects

Requirements:

• Bachelor’s degree in an art, design, or media related discipline
• At least 7 years as an Art Director or Senior Designer with proven performance in both print and digital
• Knowledge of contemporary design, concept development, and original creativity
• Proficient with: Adobe InDesign, Photoshop, Illustrator, Acrobat, and MS Office applications (Word, Excel, PowerPoint)
• Experience with digital and print production, with the proven ability to take projects from concept through to preparation for commercial execution
• Additional skills and experience in photography, illustration, and/or UX are desired
• Accustomed to working in an environment requiring multi-tasking and changing project priorities
• Ability to think strategically
• Excellent communication, writing, documentation and presentation skills, with strong attention to detail
• Skilled at working in a dynamic team environment, as well as an independent self-starter
• To be considered, all applications must be accompanied by a digital portfolio in PDF format or link to a personal portfolio site.

Herb Pharm is an Equal Opportunity Employer


Customer Service Representative

Herb Pharm is currently searching for a Customer Service Representative to join our team in Williams, Oregon.

Responsibilities:

This position is in our call center and is responsible for providing an exceptional experience through positive phone and email communication with our customers. This position processes sales orders, product credits and responds to questions regarding our products while also resolving any customer issues.

Requirements:

• GED or high school diploma required
• Prior call center experience required
• Fluency in Spanish preferred
• Excellent interpersonal communication skills, including well-developed phone and email etiquette
• Organized and able to handle multiple tasks simultaneously
• Typing speed of 45 WPM or more
• Able to complete a data entry test
• GED or high school diploma required
• Prior call center experience required
• Fluency in Spanish preferred
• Excellent interpersonal communication skills, including well-developed phone and email etiquette
• Organized and able to handle multiple tasks simultaneously
• Typing speed of 45 WPM or more
• Able to complete a data entry test
• Familiar with MS Word, Excel, Access and able to learn new software
• Ability to set priorities and meet deadlines
• Familiar with MS Word, Excel, Access and able to learn new software
• Ability to set priorities and meet deadlines

Herb Pharm is an Equal Opportunity Employer




Shift Supervisor

The Shift Supervisor reports to the Operations leadership and is responsible for supervising non-exempt employees and Herb Pharm operations at our Williams, Oregon location. The groups reporting to this position include: Receiving, Manufacturing, Filling/Packaging, Shipping, and Sanitation.

Responsibilities:

The Shift Supervisor provides leadership to the employees and ensures that the team achieves quality, cost, safety and regulatory goals.

Safety:

Ensure that Herb Pharm employees are trained in safety procedures, that safety rules and procedures are followed and provide performance feedback as applicable

Participate in Safety Committee meetings as required and follow up on action plans to resolve safety issues; accept rotation as safety chairperson

Employee Relations:

Motivate employees through communication, ongoing employee development, and coaching

Conduct Feedback Loops with staff members to reinforce good performance and provide course correction as necessary

Ensure that policies are consistently followed and employee relations issues are appropriately resolved in a manner consistent with Herb Pharm culture

Ensure that company communication is shared and understood

Training:

Ensure that all personnel have been adequately trained to perform the functions on the production line and follow SOPs
Assess, identify, and implement training needs of staff and participate in development of training programs as required

Product Quality:

Understand and implement all quality/regulatory requirements; assure that products meet or exceed Herb Pharm specifications and quality parameters

Champion continuous improvement in production quality including root cause analysis, and process improvement plans

Regulatory:

Assure compliance with and documentation of all regulatory requirements including, among others, GMP, FSMA, and organic certification – know where to access required regulations

Productivity/Cost:

Manage department budget to meet company goals

Meets or exceed volume, yield, and cost targets

Ensure the timely and accurate reporting of production data to include analysis of data to improve departmental production performance and efficiencies

Requirements:

• Bachelor’s degree or combination of education and experience
• 5+ years of experience in a production environment in a supervisory role with a demonstrated track record of increasing responsibilities and leadership
• Experience in the food industry and quality assurance/food safety programs; experience in herbal or US dietary supplement industry preferred
• Able to work with minimal supervision
• Excellent written and verbal communication skills
• Effective computer skills
• Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work
• Strong teamwork and leadership abilities
• Ethics and ability to build effective relationships working closely with employees at all levels of the company
• Exceptional problem-solving skills

Herb Pharm is an Equal Opportunity Employer


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